The value of sharing knowledge

by Christopher Kusek (PKGuild) Baltimization, Informational

Recently, I took it upon myself to write KB articles!
That can be a hard thing to do, but anyone can do it.

Let me take you through the journey of a KB Article.

  • Find a problem or situation which comes up, which is either poorly documented, or not at all.
  • Determine a consistent and repeatable course of action to perform in order to correct the situation.
  • Document the procedure!

    • See, that isn’t all that difficult! And honestly, it really isn’t.
    Knowledge is just brewing to be had, take the scenario where people will independently have the same problem, with the same resolution (Either supplied by you, or others).

    When those kind of scenarios come up, chances are – if 3 people have that same issue, thousands more are having it.

    I first started documenting things when I would have to resolve a problem encountered by many individuals within different businesses.
    Ideally, those who would run into the same problem in the future could stumble across my resolution, and have success and ease, easier and faster!

    If you’re wondering where I’ve been writing KB articles, I’ve primarily been writing, updating, or owning articles for our internal (and public) knowledgebase at NetApp. You can check out my articles fairly easliy here! NOW – NetApp on Web just by doing a search on “Kusek” :)

    Well, hopefully I’ll find some time, and certainly something cool and valuable to share in the coming weeks.
    Things have been busy at the new job, life, puppies and internets!

    Christopher Kusek